Guardian Portal

The guardian portal gives each verified guardian a private view of information connected to their own account and children.

Sign in

Guardians open your organization’s portal and enter their email address. Kidago sends a sign-in link to that address. The email must match a guardian record in your organization.

If a guardian cannot obtain access, staff can review the Account access requests shown on the Guardians page. Verify identity through your organization’s normal process before resolving or merging accounts, and record a resolution note.

What guardians can do

Depending on their relationship and permissions, guardians can:

• View linked children and their recent information
• View registration submissions and their Pending, Approved, or Rejected status
• View invoices and invoice details
• Follow the payment link for an open invoice when online payments are enabled
• Update their first name, last name, and phone number

Email is the account identifier and cannot be changed from the guardian profile form. Staff can update or merge guardian records after verifying the request.

Keep access accurate

Guardian permissions—Viewing, Billing, and Checkout—are managed by staff. Linking a guardian to a child and granting a permission are separate decisions. Remove obsolete links and permissions promptly, especially checkout authority.

See Children & Guardians for staff procedures and Billing & Invoicing for invoice management.